Sonabed FAQ — All Your Questions Answered Here

Sonabed's policy is clear: One account per person. Opening multiple accounts under the same person's name is strictly prohibited.

For multiple family members:

If two or more adult family members each want to use Sonabed independently, they can each register their own account under their own name. This is permitted, but a few conditions apply:

• Each account must have its own unique mobile number and email address.
• Each account must have its own payment method — the same bKash number cannot be linked to two separate accounts.
• Running multiple accounts from the same device may be flagged by the system as suspicious activity.

What Happens If Multiple Accounts Are Detected: If multiple accounts are found under the same name or from the same device, Sonabed reserves the right to close all of them and forfeit any remaining balance. It's best not to attempt opening more than one account.

If you're unsure about anything, reach out to support — they can give you clear guidance for your specific situation.

Yes, Sonabed lets you view your full transaction and betting history. Just log in and access it directly from your account dashboard.

Where to Find It:

• Betting History: Go to Account Menu → "Betting History" or "My Bets". Here you can see the date, game name, stake amount, result, and win/loss amount for every bet.
• Transaction History: Go to Account Menu → "Transactions" or the "Transaction History" section. All records of deposits, withdrawals, and bonus credits are available there.
• Game Round Details: For slots or casino games, you can view the details of each round — spin results, winnings, and more — under "Game History" or "Round History".

How Far Back You Can View: Sonabed typically displays the last 90 days of history directly. If you need older records, you can request them from support and they will provide data for a specific time period.

Can transaction data be downloaded: In some cases, you may be able to download your transaction history as a PDF or CSV file. Contact support for more details on this.

If you can't find a specific transaction or something looks incorrect, contact support right away.

When you win a standard game on Sonabed, the prize is credited to your account immediately. However, the exact timing may vary depending on the amount and game type.

As a general rule:

• Slot Games: Winnings are credited to your wallet instantly — the moment a round ends, the amount appears in seconds.
• Sports Betting: Credits are applied once the match ends and the result is officially confirmed — typically within 15–60 minutes of the final whistle.
• Live Casino: Winnings are credited to your account instantly at the end of every round.

For large wins: For winnings above a certain threshold (e.g., over ৳50,000), Sonabed may carry out a brief verification process for security purposes. This can take 24–48 hours, during which your account will show a "Pending" status.

Progressive Jackpot: If you win a large progressive jackpot, the amount will be credited after verification is complete. This typically takes 3–7 business days, and support will keep you updated throughout.

If your winnings don't arrive within the expected timeframe, contact support with your transaction ID or game round number.

Sonabed charges no platform fees on withdrawals. That means if you withdraw ৳1,000, the full ৳1,000 goes to your payment method — Sonabed takes no commission.

Details by limit and method:

• bKash / Nagad: Minimum withdrawal is ৳300, with a maximum of ৳25,000 per transaction. The daily maximum is typically ৳50,000.
• Rocket / Upay: Minimum ৳500, maximum ৳20,000 per single transaction.
• Bank Transfer: Minimum ৳1,000, with a high upper limit — generally up to ৳2,00,000. Note that your bank may charge its own fees.

Things to keep in mind:

• To withdraw a balance earned from a bonus, you must first complete the wagering requirement.
• If your KYC verification is incomplete, large withdrawals may be put on hold.
• If a withdrawal is still pending, wait for it to be processed before submitting a new request.

For the most up-to-date limits, check with support directly, as these limits may change from time to time in line with payment provider policies.

Sonabed offers a wide variety of slot games, each with its own unique features, payline count, and bonus mechanics. The main categories are:

Classic Slots: 3 reels with classic symbols like fruits, bells, and 7s. Simple, old-school gameplay — a great starting point for new players. RTP is generally 94–96%.

Video Slots: 5 or more reels with 10 to 243 paylines. Modern games featuring animations, themed music, free spins, wild and scatter symbols. Video slots make up the largest game category on Sonabed.

Megaways Slots: The number of paylines changes with every spin — sometimes offering thousands of ways to win. Higher volatility means bigger potential payouts.

Progressive Jackpot Slots: A jackpot pool grows with every spin until one lucky player wins it all. Sonabed also offers jackpot slots worth crores of BDT.

Crash Games & Instant Wins: The multiplier keeps climbing and you have to cash out yourself — it's a modern take on slots that's quickly gaining popularity in Bangladesh.

On Sonabed Popular Games and New Games The full list of slots is available on the page. Each game's detail page includes its RTP and volatility level.

This happens more often than you'd think — don't worry, there's a fix. Follow the steps based on your situation:

If you've only forgotten your password (your mobile number is still accessible):

• Click the "Forgot Password?" link on the login page.
• Enter your registered mobile number or email.
• You'll receive an OTP code — use it to set your new password.
• Your new password must be at least 8 characters long, combining uppercase and lowercase letters with numbers.

If you have neither your mobile number nor your password, but you have your email:

• Try using your email on the password reset page.
• A reset link will be sent to your email — use it to set a new password.

Both mobile and email are currently unavailable:

• In this case, contact Sonabed support directly.
• To confirm your identity, you'll need to provide your National ID or birth registration number, the name used at registration, and details of your most recent transaction.
• The support team will verify your identity and help update your account details.

To avoid this issue in the future, keep your mobile number and email up to date in your account settings.