Sonabed believes your personal information belongs to you alone. This page explains in detail what information is collected, why it is collected, and how it is kept secure.
Sonabed is a licensed online betting and gaming platform serving users in Bangladesh. When you use our website or app, you share certain information with us. This Privacy Policy clearly explains what Sonabed does with that information.
In this policy, "personal data" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, or device IP address. "Processing" covers everything from collection and storage to use and deletion.
By using Sonabed's services, you are considered to have agreed to this Privacy Policy. If any changes are made, the updated date will be shown at the top of the page, and you will be notified by email for significant changes.
Sonabed collects information in two ways — what you provide directly and what is gathered automatically as you use the service.
What you provide directly:
What is collected automatically:
Sonabed uses your information only for specific, legitimate purposes. These are clearly outlined below:
You can opt out of marketing emails or promotional SMS at any time. Manage your preferences through "Notification Preferences" in your account settings. Please note that important service-related messages (such as payment confirmations and security alerts) cannot be turned off.
Sonabed stores your data on secure servers, with security measures in place at both the technical and administrative level.
How long is data retained?
Active account data is retained for the duration of your account. Even after closure, transaction records are typically kept for up to 5 years to meet legal and licensing obligations. Once that period expires, your data is securely deleted.
At Sonabed, you retain full control over your personal data. You can exercise any of the rights listed below at any time.
To exercise any of these rights, email us at support@sonabed.best. Once your identity is verified, we typically respond within 30 days.
Sonabed's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help make the service more personalized.
Cookies can be blocked or deleted through your browser settings. However, blocking essential cookies may affect certain site functionality.
Sonabed's services are intended for users aged 18 and over. Sonabed does not knowingly collect data from minors. Age is verified at registration, and ID may be requested in cases of doubt.
If a minor is found to have registered by mistake, the account will be closed immediately and any collected data securely deleted. If you believe your child is using Sonabed, please contact support right away.
Sonabed may update this Privacy Policy from time to time. Steps taken will depend on the nature of the changes.
Continued use of Sonabed after any changes have been made will be considered acceptance of the updated policy. If you object to the changes, you may request to close your account.
For any questions, complaints, or requests regarding this Privacy Policy, please contact Sonabed's data protection team.
Requests to exercise data rights (such as deletion or obtaining a copy) will be processed within 30 days of identity verification.
A summary of what data Sonabed collects and why
| Data Type | Reason for collection | Type | Retention Period |
|---|---|---|---|
| Name & Email | Account creation and communication | Mandatory | For as long as your account remains active |
| Mobile Number | OTP Verification & Payment Linking | Mandatory | For as long as your account remains active |
| Date of Birth | Age verification (18+) | Mandatory | 5 years after account closure |
| Identity Document | KYC Verification | Mandatory | As Required by Law |
| Payment Information | Deposits & Withdrawals | Mandatory | 5 years from the transaction |
| IP Address | Security & Fraud Prevention | Automatic | 90 Days |
| Gaming history | Service Delivery & Dispute Resolution | Automatic | 5 years after account closure |
| Preferences & Behaviour | Personalised experience | Optional | For as long as the account remains active |
You have full control over your personal information on Sonabed
You can request by email to find out exactly what data Sonabed holds about you and how it is being used.
You may request corrections to any inaccurate or outdated information. Some details can also be updated directly through your account settings.
You may request deletion of any information beyond what is legally required. Data is automatically deleted after a set period following account closure.
You can request that processing of your data be restricted for specific purposes, such as opting out of marketing.
You may request a readable copy of your data (CSV or JSON). This will be provided after identity verification.
You can object to your data being used for marketing or profiling purposes. Submit your request via Account Settings or by email.
A multi-layered security framework combining technology and policy
Every data transfer between your device and Sonabed servers is protected by 256-bit SSL encryption — no one can intercept it in transit.
Sonabed staff can only access data that is necessary for their specific role. All access is logged.
External cybersecurity experts regularly audit Sonabed's systems. Any vulnerabilities found are fixed promptly.
Sonabed only collects data that is genuinely needed. Unnecessary information is neither requested nor stored.
Sonabed's servers are operated in ISO 27001-certified data centres, with regular backups and disaster recovery systems in place.
You can opt out of promotional messages at any time — through your account settings or the unsubscribe link in any email.
Sonabed is always ready to respond to your data protection queries
Useful answers to common questions about payment methods and age requirements
Sonabed supports all major mobile financial services in Bangladesh. Deposits and withdrawals are currently available through the following methods:
bKash: The most popular method. Deposits start from as low as ৳200. Funds usually arrive within 3–5 minutes. Withdrawals are also fast, though bKash may apply its own cashout charges.
Nagad: Just as convenient as bKash. This post office-operated service is trusted by many users. Available from a minimum of ৳200.
Rocket (Dutch-Bangla Bank): Convenient for Dutch-Bangla Bank customers. Minimum deposit starts from ৳300.
Upay (United Commercial Bank): Relatively new but already supported. Available from a minimum of ৳300.
Bank Transfer: Most commercial banks are supported. Minimum deposit is ৳500 (BDT), with processing taking 1–2 business days.
Sonabed charges no fees on deposits via any method. However, your payment provider may apply their own charges. You must use an account registered in your own name when making a deposit — using a third-party account may cause issues when withdrawing.
No. To register on Sonabed, you must be at least 18 years of age. This is not just a Sonabed rule — it is an international standard and a licensing requirement for all online gaming and betting platforms.
A date of birth is required at registration, and Sonabed's system automatically verifies your age. Any attempt to register under the age of 18 is rejected outright.
Outside of this, a national ID or passport may be requested at any time as part of the KYC process. If false information is used to register and is later discovered, the account will be permanently closed and any remaining balance may be forfeited.
If any minor in your household has accessed or attempted to access Sonabed, contact our support team immediately. We will act quickly and help you handle the situation.